Testimonials

Their staff is second to none, they have always provided staff that were willing to go the extra mile and lend assistance where needed. Prompt, courteous and dressed for the occasion whether it was work attire or business formal and their reporting and intelligence gathering is beyond compare.

If you are looking for security services that are small enough to be tailored to your needs, with better resources than most large security service companies, you cannot go wrong with Merrill Investigative Services.

Utilizing trusted, outside contractors is often the only way to get the job done. For me, Merrill's filled that role and never let me or the company down.

I have been very pleased with the quality of their surveillance work including video and file reports, prompt service and professional expertise while testifying in many cases thru the litigation process. Their flexibility for coverage is outstanding along with their many combined years of experienced law enforcement and private investigative staff. I highly recommend Merrill Investigative & Security for any services that you may need.

On several occasions over the last 14 years we have placed calls to Merrill’s with a need for a security detail for either specialized construction equipment and at our facilities.

The vast majority of these requests were of urgent nature with very little notice and Merrill’s has always met our needs and provided the security experts needed. The security details have been as short as a single night to several months and each job was treated with the same thoroughness and preparation. The individuals providing the security details mirror the investigators; highly professional and work with us to meet our needs.

I have had the pleasure of using the investigators of Merrill Investigations many times. The work they produce is first class. They make the necessary effort to secure results in their cases. They are prompt with their reports and are very accommodating when additional work is needed. They appear for all hearings and are very well prepared.

It was obvious that we needed to bring in some security to provide personal protection for some exposed employees and also provide facility security for our offices.

We hired Merrill Investigations for these functions, and immediately saw an improvement in our meetings and the security of our facilities. The personal protection detail was extremely professional; providing valid insights on how meetings should be approached and conducted to minimize exposure. Their presence and cooperation with local law enforcement diminished the tension and provided an effective deterrent to the individuals who were present to disrupt the proceedings. In addition, we never had another incident of vandalism once Merrill provided facility security.

I have appreciated working with the Merrill staff, and Mike specifically, and don’t hesitate to bring them on board whenever we have an issue.

I personally have been utilizing Merrill’s services for nearly two decades and have found the services, partnership, and dedication to duty second to none. My opinion is not only based on the personal experience as a claims handler, but for the overall results I’ve seen as the director of claims and ancillary services which includes SIU and Fraud deterrence programs. I can affirm the outcomes from Merrill’s files meet or exceed all our other SIU vendor results. Whether Merrill’s is responding within 24 hours notice for a weekend assignment hundreds of miles away, or a local collaborative effort with our in-house SIU team Merrill’s never hesitates to jump on an opportunity to get results.

It is not only investigative outcomes that matter most, the quality and personal style from Merrill combined with the service is what I consider the “added value” over and above the expected surveillance operations. In these times that type of quality is hard to find given the tight budgets, high turnover and even higher demands. Mike and his team understand the importance of the business partnership just as much as they understand the importance of fraud deterrence and detection and that is what sets them apart from the rest.

I have worked with Merrill's Investigations countless times over the course of my 26 year claims career. Merrill's has proven themselves to be more effective than other vendors my company has used. Their investigators are thorough and develop unique approaches to tough cases that yield positive results. I have worked closely with Mike and his investigators to develop strategies on significant fraud cases. These collaborations have yielded tremendous results for us. Mike and his investigators are quick to resolve issues that arise on cases and communicate them to us clearly. Their stand-up nature has allowed us to build a strong trust with Merrill's

I have worked with Merrill's Investigations on a number of cases over the past several years, I have consistently been impressed with the work that they do not only in terms of its accuracy but also its timeliness and professionalism. I hire investigators at Merrill's Investigations because I know they are going to do excellent work in a highly professional fashion.

I have also had the experience of working on cases where Merrill's Investigations was on the other side of the case. I have to say that this put me at a significant disadvantage, and it was clear to me that they were very responsive and squared away when it came to the other attorney's case and all the work that had to be done.

Finally, Merrill's Investigations' commitment to excellence in private investigation is evident through the work that Michael has done at the Maine Legislature over the past several years. Mike's work in connection with a comprehensive private investigator licensing bill was extensive and showed throughout the process that Mike was someone who cared deeply about making sure that people who hire private investigators get the service and top work that they deserve. Mike was a trusted, honest, and solid advocate for professionalism in private investigations.

I have used Merrill’s Investigations as a vendor for the last 15 years or so. They are used extensively to provide investigation services on cases handled by this office.

I have an insurance defense practice. We have a heavy caseload. We probably make 25 investigative assignments a year to Merrill’s. We work regularly with their various investigators and staff.

Since my clients demand good work and good results, I only work with the best vendors. I have chosen Merrill’s as my primary investigative resource because they are prompt, they do a good job, and they are resourceful in getting information and details that others might miss.

I should also add that Merrill’s has an excellent reputation. I have referred them to professional colleagues of mine. All the input I get back is good. The bottom line is that Merrill’s is the cream of the crop in the private investigation business. I would have a difficult time getting by without their service and support.

I have personally worked with Merrill’s Investigation since the early 90’s during my years as a Safety Manager for two different companies.

Mike along with his investigative team are no doubt, true professionals who understand the need for promptness, quality, professionalism, and communication. I often request the services of Mike and his team with minimal notice and can always count on him and his team to provide my company with the same quality of service regardless of notice, location, or particular needs. Merrill’s Investigation continues to display their level of commitment to the customer, flexibility, and overall dedication to both the customer and his personal professional reputation of his business. Each investigation conducted is extremely thorough and all inclusive. Mike and his team of investigators quickly react to my immediate needs, conduct a thorough investigation of the incident at hand, and promptly report their findings via written communication, video surveillance and always a personal phone call to review the case and evaluate next steps. When Merrill’s Investigation is assigned one or many of your cases, you can be assured a piece of mind and you can rely on their results and know Merrill’s Investigation staff is committed from the onset of the case through closure if needed.

I have been intimately familiar with Merrill's Investigations & Security Services for a number of years, particularly since the company has been under the management and supervision of Michael. I have known Michael for several years.

I have nothing but praise and admiration for Merrill's Investigations & Security Services. Indeed, in my view and from my perspective as someone in law enforcement in Maine for the past 42 years, Merrill's is the premier private investigative and security agency in the State. The company has a stellar reputation for credibility and professionalism. Much of this is a direct reflection of Michael, but it is also a reflection of the diversity of the skilled investigators and other professionals who work for the company. I have never had an interaction with anyone associated with Merrill's that was not entirely professional and in keeping with the highest ideals of the industry.

I am oftentimes called upon by units of government and private entities to recommend a company skilled in investigations of all sorts, as well as security services, and I've never hesitated in any instance or circumstance to recommend Merrill's. The company and its personnel are highly qualified, skilled, trustworthy, and reliable.

I have known Michael and have used Merrill’s Investigation & Security for numerous special projects and investigations since 1998. My experience has always been one of professional, prompt service. They are always willing to take on any security project or investigative need I have no matter how short the notice. I have continued to use Merrill’s from time to time when I need additional security or investigative services. This company has always given our company 110% effort for all projects and the desired results were achieved in a positive and professional manner.

I highly recommend Merrill’s Investigations and Security to anyone who has the need for investigative or security services.

We have and continue to use Merrill’s Investigations for investigative services, executive protection and special security needs around the US and some of our other facilities. Prior to coming to work for this company I worked with Merrills through my previous employer for over 10-years for workers compensation fraud, workplace violence and theft investigations. The added advantage for me is we have operations in 25 states and on short notice Merrill’s has been able to have personnel in those states to handle my cases in very short notice. Very professional company, teams and reports to clients are very detailed. When I call for services, the answer is always yes, we can provide someone to handle your needs

Simply stated, if I were serious about hiring an investigative or personal protective security company who was professional, trustworthy, dependable and competent, undoubtedly, Merrill's Investigations would be my only call.

I have known Michael for over 20 years and worked with Merrill’s Investigations for the last 16 years. I retired from the State Police and was hired as the Security Specialist for my company. Before this position was created the company was utilizing the services of Merrill’s Investigations and I still look to them today for their expert advice and assistance.

Merrill’s Investigations has been involved in several of our high-profile felony cases. Because of their experience and expertise these cases were successfully adjudicated in court and our company received a high percentage of the restitution that was requested.

During my last few years with the State Police, I worked with Merrill’s Investigations and the Maine State Legislature on some very sensitive legislative issues. Their professionalism was at the forefront for many of these issues and the various committees looked to Merrill’s for their expert opinion on more than one occasion.

This position with my company has been very challenging. I have found Merrill’s to be very accessible and I value their experience and professional opinions when I am working cases that require their assistance.

I believe you will not find a more experienced, professional organization to fill your security needs.

Merrills not only delivers a professional work product, they also provide a diverse workforce able to quickly respond to security needs in several states and regions where their services were required. They have always easily adjusted their workforce numbers as necessary to meet fluctuating security needs. They have also always been able to provide sufficient manpower to meet the security needs of subcontractors.

Merrills' employees have a vast number of contacts in the industry and utilize their extensive resources and experience to create innovative approaches to solving complex security situations. Merrills staff have demonstrated their skills by providing a secure workplace in a variety of situations such as: during construction and at sensitive areas, defusing hostile intruders, or working marine security for offshore projects. Merrills has always met and exceeded my expectations.